As a growing company, we’re always on the lookout for talent to add to our team. Please see below for a list of current opportunities, and always feel free to reach out to info@conagetaways.com with the subject line “Application for Employment:[Position]”. Please don’t send password protected resumes.
Part-time Virtual Reservations Clerk
Cona Vacation Getaways manages vacation rentals around the Comox Valley, in particular Mount Washington, but on the customer service side is moving virtual.
Duties include: Emailing with guests, booking guests using our reservation software. We are looking into virtual options for our phone number too so phone skills may become an asset in the future as we embrace the virtual side of our business. For the right candidate, there will always be small projects related to administrative work and writing or creative work such as but no limited to, creating Welcome Binders, updating policies manuals, making artistic and tasteful signage/posters and managing the set up in the reservation system to maximize sales and to improve efficiencies. Many of these projects will be delegated during slower times of the year like spring when the work load might often go below 3 hours in a day to fill in some time. This position could also be expanded to include social media and other related roles.
The expectation is that over a maximum 12-hour period from roughly 8 am to 8 pm PST (with some minor flexibility but no later than 10am and no earlier than 6 pm) the candidate will check and respond to email throughout the day so that ideally no email sits unanswered for more than 2 hours, even if just to say that you will look into it and get back to them later. We would rarely see more than 30 emails in a day except during the very busiest times of the year and most can get a response in less than a minute or 2 but there will be work that is generated by these emails. The bulk of the work is specifically related to bookings and processing them, or processing payments against them and must be completed within 24 hours of receiving the booking. There is also work to populate work orders for maintenance or extra cleaning in the reservation system that are generated by the guest via email or phone. Some emails require communication with our on-the-ground team to solve so the candidate will need to get to know the team via email and zoom if not living locally and work with them to provide the exceptional customer service we strive for.
This position is the ideal fit for someone who wants some flexibility in the work day to squeeze in a work-out or walk the dog whenever it suits them but is otherwise not bothered by being attached to technology over the course of the day with a couple hours of true focused desk time to process bookings or handle a project. It also is a perfect fit for the person who works from home via computer already and is looking for a bit of extra income.
The busiest times of the day for enquiries are early afternoon into early evening. The goal is to keep up a good response rate, especially on platforms like Airbnb where the rating is quite important. The busiest times of the year are Sept to December, easing up as the ski season progresses. It dies off in late February and starts to pick up again in April for the summer bookings. During the busier times there will be support provided by others within the company to help keep up.
Starting wage: This job is salaried based on the number of days of the week of intended work but works out roughly to between $75 and $100 per day depending on the experience brought to the table with the goal, after some training and experience, of landing somewhere in the vicinity of $25/hour depending on your efficiency in typing and computer skills. Sometimes you may be asked to fill in alternate days or swap with another clerk but if you work a day extra one week the expectation is that you get a day off in a future week to balance it out. The work is roughly 3 to 5 hours per day and over the course of 12 hours and the more efficient you become at the work, the better the pay becomes. Remuneration commensurate with experience and other roles taken on within the company. There is the opportunity for this to grow into a job with more hours by taking on responsibilities related to set up, marketing, listings and building rates. The longer term goal for CONA as we grow, is a small team of virtual reservations clerks where one capable candidate moves into a supervisory role and we can offer longer hours of customer service.
Hours of operation: 8 am to 8 pm
The ideal candidate must possess the following:
A cell phone with a good texting plan – texting will be the means of communication between employees and with the management.
Good communication skills and customer service oriented approach to dealing with guests
Strong organizational skills and an attention to detail
Coachability – good at following instructions
Self-motivated and comfortable working alone.
Comfortable taking initiative and being accountable for your decisions
A valid work permit (overseas applicants)
Duties include:
Meeting and greeting guests, making them feel welcome, processing their booking and payments in our reservation system.
Answering phones and email enquiries for both VIMC and CVG
Selling gym memberships and ensuring gym equipment is put away and in good repair
Laundering linens with careful attention to folding practices and attention to detail
Communicating with other staff to populate the reservation system with unfinished tasks going forward.
Housekeeping when an extra hand is required to fulfill the turnover requirements.
Cleaning/minor maintenance duties.
Benefits:
When combined with another position for full-time work, a Mount Washington Season’s pass is provided. Ask us for details.
Transportation from Courtenay (Downtown) or the Base (the first chain up parking lot on the right side of Strathcona Parkway about 1km off the highway.)
Petit Cona - opportunity to book our 1-bedroom condo on Mount Washington for select dates for a little getaway - free of charge!
Head Housekeeper and Assistant Head Housekeeper, Cona Vacation Getaways
Head Housekeeper is a near full time position. The Head Housekeeper is a year-round position with full-time hours during the ski season and fluctuating with the vacation rental calendar. The Assistant Head Housekeeper fills the Head Housekeepers shoes to some degree on his/her days off and assists when they overlap on Sundays. The Assistant Head housekeeper is a seasonal winter position with near full-time hours when the combined with regular housekeeping duties and regular housekeepers are needed through the off-season for the possibility of year-round work for those interested.
The typical work day starts at 10:00 or 10:30am and runs to 4:30 or 5:30pm; some days will be longer and some shorter, but we work until the job is done so that means that if we have several exceptionally messy guests leaving the same day, we could work a longer shift.
The ideal candidate is physically fit and a hard worker. This job can be physically demanding and involves lots of stairs and lifting. An attention to detail and good organization skills are imperative. Previous cleaning experience and supervision of others an asset but will train. Most importantly, the ideal candidate is very flexible with their time as the work schedule is determined by the fluctuating vacation rentals.
Starting wage: $18.00 - $20.00. Remuneration commensurate with experience and other roles taken on within the company.
This job can be physically demanding and involve lots of stairs and walking in the snow. An attention to detail and good organization skills are imperative. Previous cleaning experience an asset but any organized and detailed individual may be trained.
The ideal candidate must possess the following:
A cell phone with a good texting plan – texting will be the means of communication between employees and with the management.
Good communication skills and customer service oriented approach to dealing with guests
Strong organizational skills and an attention to detail
Coachability – good at following instructions
Comfortable with minor repairs and small hand tools, i.e. if a door handle breaks, a toilet gets plugged or a piece of art falls off the wall, you should be able to remedy the issue
Self-motivated and comfortable working alone.
Comfort taking initiative and being accountable for your decisions
A valid work permit (overseas applicants)
Criminal record check
Duties include:
Supervising housekeeping staff
Ensuring task are completed with quality control
Coordinating the schedule for the day and who is to complete what tasks.
Making beds with proper hospital corners
Laundering linens with careful attention to folding practices and attention to detail
Housekeeping to fill in where housekeepers are falling behind or in slower times of the year where there are fewer housekeeping staff to in order to fill the work week.
Cleaning/minor maintenance duties at any one of our properties
Minor shoveling and Hot tub cleaning/balancing
Some admin tasks to help with scheduling and organization.
Benefits:
When combined with another position for full-time work, a Mount Washington Season’s pass is provided. Ask us for details.
Transportation from Courtenay (Downtown) or the Base (the first chain up parking lot on the right side of Strathcona Parkway about 1km off the highway.)
Petit Cona - opportunity to book our 1-bedroom condo on Mount Washington for select dates for a little getaway - free of charge!
Part-time and/or casual Housekeeper – Contract Cleaners welcome (negotiated contract)
The typical work day runs from 10:30am-4:30pm on Mount Washington; some days will be longer and some shorter. The ideal candidate is physically fit and a hard worker. An attention to detail and good organization skills are imperative. Previous cleaning experience an asset but any organized and detailed individual may be trained. Candidates able to commit to most Sundays will be given preference during the hiring process.
This job can be very demanding and involves lots of stairs and walking in the snow between properties. An attention to detail and good organization skills are imperative. Previous cleaning experience an asset but any organized and detailed individual may be trained. Candidates able to commit to most Sundays will be given preference during the hiring process.
Starting wage: $16.00 - $18.00. Remuneration commensurate with experience and other roles taken on within the company.
The ideal candidate must possess the following:
A cell phone with a good texting plan – texting will be the means of communication between employees and with the management.
Good communication skills
Strong organizational skills and an attention to detail
Coachability – good at following instructions
Self-motivated and comfortable working alone.
Comfort taking initiative and being accountable for your decisions
A valid work permit (overseas applicants)
Criminal record check
Duties include:
Making beds with proper hospital corners, presentation is important.
Laundering linens with careful attention to folding practices
Housekeeping, minor shoveling, possible hot tub cleaning/balancing
Benefits:
When combined with another position for full-time work, a Mount Washington Season’s pass is provided. Ask us for details.
Transportation from Courtenay (Downtown) or the Base (the first chain up parking lot on the right side of Strathcona Parkway about 1km off the highway.)
Petit Cona - opportunity to book our 1-bedroom condo on Mount Washington for select dates for a little getaway - free of charge!
Contract Cleaners:
must have WCB coverage
negotiable - cleaning supplies, rates, transportation